Refund Policy

Return Policy

Under the Brandman refund policy, you have 30 days to change your mind and return the product to us, provided the product is unused and in saleable condition. All returned items will be inspected upon receipt.

In the event of damaged, defective, or incorrect products, we will cover the return shipping costs. Otherwise, return freight will be the responsibility of the customer.

To complete your return, we require a receipt or proof of purchase. To start a return, you can contact us at info_brandmanusa@brandmanusa.com. 

There are certain situations where only partial refunds may be granted, at our discretion:

Items with obvious signs of use or wear

Any item not in its original condition, damaged, or missing parts for reasons not due to our error

Any item that is returned more than 30 days after delivery

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on packages, coupons, and gift cards.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange your item for the same product, please contact us to discuss available options.

Delivery Of Returns

Return Address:

c/o 3PLF 25541 Arctic Ocean Drive Lake Forest, CA 92630

Please do not ship items back without an approved return request. Once your return request has been submitted and approved, we will email you a pre‑paid return shipping label with the accurate return address for your order. Items shipped to any warehouse without prior return authorization may not be received or processed.

If your return is caused by damaged, defective or incorrect items on our end, we will cover return shipping costs and provide a prepaid label. For all other return cases, return shipping costs will be the customer’s responsibility.

Delivery time for replacement items will vary depending on your shipping location.

For higher‑value items being returned, we recommend using a trackable shipping service or purchasing shipping insurance, as we are not liable for lost returned packages in transit.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If approved, your refund will be processed and automatically applied to your original method of payment within 5-7 business days.

Late Or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, as it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you have completed all of these steps and still have not received your refund, please contact us.

Email: info_brandmanusa@brandmanusa.com

Need Help?

Contact us for questions related to refunds and returns.